Plans Changed? No Problem.
Easy Change is our flexible change program for online purchases. If your plans change after you’ve purchased lift tickets, rentals, lessons, or activities, we’ll transfer the full dollar value of your purchase to a credit voucher - no penalty, no hassle.
What's Covered
- Lift tickets purchased online
- Rental equipment reservations
- Snowsports lessonsExcluding Seasonal multi-day programs or Lesson packs
- Season PassesRollover (Winter Defferal) Details
How It Works
We’ll convert the value of your online purchase into a credit voucher you can use for up to 365 days - on any activity, any day.
- Submit your Easy Change request online by 1:00pm the day before your scheduled activity.
- We’ll process your request and issue a credit voucher to your account within 72 hours.
- Use your voucher online or in person at the resort.
- Your credit is valid for 365 days from the date the voucher is created.
- Your credit is valid at Cypress Mountain.
- Voucher credit can not be used to purchase a Gift Card.
Important Details
- Credits are non-transferable and tied to the original purchaser’s account.
- If your new purchase costs more, you pay the difference. If it costs less, the remaining balance stays on your voucher.
- Refunds are not issued if credits are applied toward a lower-priced item or remain unused at expiration.
- Easy Change does not apply to purchases made through third-party sellers.
Season Pass Rollover
If you’re a season pass holder and need to defer your pass value to next season due to a medical condition or qualifying hardship, visit our Season Pass Rollover page for eligibility details and to submit your request.
We’re here to help
Have questions about Easy Change or need to find your Easy Change vouchers? Here are a few options to get you to the right place.
Frequently Asked Questions
If a passholder has a valid medical reason and cannot ski/ride for the winter season they can request to have the value of their purchased pass credited towards a season pass for the next year. Passholders must notify Cypress Mountain by completing the form above in order to defer their pass. All cases that come in for deferrals are reviewed by us and are deemed case by case based on our pro-rated deferral schedule.
- Log onto your Cypress Mountain Shop account.
- Once logged in, click on "My Account" in the navigation bar.
- Click on "Vouchers" on the left side of the page.
- In the left panel, select Vouchers. Then, look for the product and/or the person in your group with valid voucher codes.
- To use a voucher, you'll need the ID code listed. This is visible here, or below the barcode on the "View/Print" page.
- Proceed to Using Voucher Codes to complete the transaction.
Please note, not all products have voucher codes available in your profile. If you already have your code, skip this step and head to Using Voucher Codes.
How to use your voucher codes
- Add to cart the appropriate product and proceed to checkout.
- DO NOT PUT THE VOUCHER CODE IN THE PROMO CODE FIELD.
- Proceed through the checkout process like usual until you get to the Personalize step.
- In the Personalize step, enter your voucher code into the Enter Your Code field, then select VALIDATE CODE.
For multiple products in one purchase, repeat this step for each required field. This may require unique voucher codes.
All Cypress Mountain season pass products purchased the prior year are eligible.
No, deferred pass values are non-transferable and may be used for the original passholder only.
Your Ikon Base Pass value cannot be deferred, but the remainder value of your Gold + Ikon Base pass can be used as a credit for the next season. The deferral credit amount will be the same as the regular Gold pass of the same age category at the time of purchase.